Refund policy

Refund policy

Returns & Refunds Policy
We want you and your pet to love your MyDailyTails purchase! If things don't work out, we are here to help.

Order Cancellations
Orders can be canceled and fully refunded before they are shipped. Once an order has been dispatched, it falls under our standard return policy below.

30-Day Return Policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

🐾 Important Condition for Pet Products: Due to hygiene and safety standards, to be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must be completely free of pet hair, dander, stains, or odors, and returned in its original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please follow these steps:

Check your bank account again.

Contact your credit card company (it may take some time before your refund is officially posted).  

Contact your bank (there is often some processing time before a refund is posted).  

If you’ve done all of this and you still have not received your refund, please contact us at support@mydailytails.com.  

Exchanges (Sizing Issues & Damages)
If you ordered the wrong size for your pet, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If your item arrives defective or damaged, please email us immediately at support@mydailytails.com with photos of the issue, and we will happily replace it for you.

Return Shipping & Process
Please contact our customer service at support@mydailytails.com to get the authorized return address. Do not send your purchase back to the original sender address without our approval.  

Return Shipping Costs:  

For defective products or wrong items sent by us: We will cover all return shipping costs.  

For customer remorse (e.g., ordered the wrong size, changed your mind, or no longer need the item): The customer is responsible for paying all return shipping costs.

Shipping costs are non-refundable. We do not offer Freight To Collect (FTC) services for returns.

Restocking Fee:
We do not charge any restocking fee for returns.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.